SOULIN
So You. In Linen.
Privacy Policy
Your privacy matters deeply to us. We collect only what we need, use it only to serve you better, and never sell it to anyone. This is our promise — simply and honestly stated.
We Never Sell
Your personal information is never sold or rented to any third party.
We Protect
Your data is stored securely and accessed only by authorised personnel.
You are in Control
You can request to update, correct or delete your data at any time.
Introduction
SOULIN (operated by Needles Magic, G 13, Preet Vihar, Delhi 110092, India) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website www.soulinthelabel.com, and any related services, sales, or marketing. By using our website, you agree to the terms of this Privacy Policy in accordance with the Information Technology Act, 2000 and its amendments.Information We Collect
We collect information you voluntarily provide to us when you register, place an order, subscribe to our newsletter, or contact us. The information we collect includes:| Personal Details | Name, email address, phone number, date of birth. |
| Billing & Delivery | Billing address, shipping address, payment information processed securely through third-party gateways. |
| Account Details | Username, password (encrypted), order history, preferences and wish lists. |
| Device & Usage | IP address, browser type, pages visited, time spent, referring URLs and device identifiers collected automatically when you use our website. |
| Communications | Emails, messages and feedback you send us, including customer support interactions. |
How We Use Your Information
We use the information we collect for the following purposes:- To process and fulfil your orders, including payment and delivery.
- To manage your account and provide customer support.
- To send you transactional emails regarding your orders and account activity.
- To send promotional communications, offers and updates — only if you have opted in. You may opt out at any time by clicking the unsubscribe link in any email.
- To improve our website, products and services based on usage patterns and feedback.
- To detect and prevent fraud, unauthorised access or illegal activity.
- To comply with applicable legal obligations under Indian law.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in and understand how you use our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not function properly. We use the following types of cookies:- Essential cookies — necessary for the website to function. Cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics).
- Marketing cookies — used to deliver relevant advertisements and track campaign performance.
Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:- Service providers — such as payment gateways (Razorpay, PayPal), shipping partners (Shiprocket), and email platforms, who assist us in operating our website and conducting our business. They are bound by confidentiality obligations.
- Legal requirements — if required to do so by law, court order or government authority under the laws of India.
- Business transfers — in the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All payment transactions are encrypted using SSL technology and processed through secure third-party payment gateways. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. When we no longer need your data, we will securely delete or anonymise it. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it by law.Your Rights
You have the following rights in relation to your personal information:- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct any inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to legal retention requirements.
- Opt-out — unsubscribe from marketing communications at any time via the link in any email.
- Portability — request a copy of your data in a structured, machine-readable format.
Third Party Links
Our website may contain links to third-party websites, including our social media pages on Instagram, Facebook, Pinterest and YouTube. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately. This Privacy Policy applies solely to information collected by SOULIN.Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and rules thereunder. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the Courts of New Delhi.Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact our Customer Care team:
SOULIN Customer Care
Email soulinthelabel@gmail.com
Website www.soulinthelabel.com
Address Needles Magic, G 13, Preet Vihar, Delhi 110092, India
